Testimonials

Dear A to Z Chimney,

I just wanted to thank you from the bottom of my heart for the great service you have done for me. I am an avid wood burner and love to burn my fires just about every evening. There’s nothing like the simple pleasure of curling up next to a warm and cozy fire during those cold winter nights.

Unfortunately, I had a chimney fire which did extensive damage to my chimney and it had to be re-lined with a new Stainless Steel Liner.

Last year, I hired a different company to come out and sweep my chimney. The sweep from that company tried to use high pressure sales tactics to get me to do the repairs. His poor attitude and high pressure turned me off so badly that I decided not to have them do the work.

This year, I hired your company and Chris Donovan was such a gentleman! He gave me the same bad news, but this time I could see it with my own eyes on the screen as he video scanned my flue. He was also much more knowledgeable and informative and really took the time to help me understand. He did not talk condescendingly, and there was no pressure whatsoever.

Consequently, I did hire your company to come back and complete the needed repairs, and was absolutely delighted!! Not only did Chris come back, but Aaron, the owner came, as well. I was delighted to know that the owner was personally seeing to the work. In the process of repairing my chimney, some other minor problems were detected, and they fixed them at no additional charge!

In addition, when everything was done, they did a spectacular job cleaning up every bit of their mess, and I couldn’t even tell they had been here.

Thanks again for the great service you provide! I will use you again and again, and refer you to my friends.

Sincerely,

Beverly Bland
Carmichael, CA 95608

I just wanted to thank you for your honesty and for a thorough inspection of my chimney. One of the biggest concerns I have when hiring service professionals is being taken advantage when not having first hand knowledge of the various procedures.   Last year when I had my chimney swept by one of your competitors, they claimed that I had a chimney fire, and that my flue was now cracked and needed extensive repairs.

This year, I hired A to Z to come out and sweep and inspect the flue because I heard they inspect the chimneys with a Chim Scan camera at no additional charge. Chris, the technician who came to my home, assured me I would be able to see any cracks or hazardous conditions along with him as he video scanned my flue. To my utter delight, NO EVIDENCE OF A CHIMNEY FIRE OR DAMAGE IN MY FLUE WAS DETECTED!!! Chris was extremely detailed in his inspection and really took his time educating me so I could feel comfortable. It was obvious that he knew what he was talking about and truly interested in doing the right thing…a far cry from last year’s experience with the other company. If anyone asks for an HONEST, COMPETENT, AND PROFESSIONAL chimney sweep company, I‘ll be sure to recommend A to Z!

Ms. Randi Scott
Lincoln, CA 95648

Dear A to Z,

Thank you for mailing us the free Home Show Tickets!!  We really enjoyed the show!

Ironically it was at the show last year that we became acquainted with your competitor involved with the pellet stove cleaning  mis-diagnosis (the unnecessary need of installing of a " T" clean out).  After utilizing your service and submitting your findings to your competitor they reluctantly consented to refund the service/inspection fee they had charged in addition to the fee of cleaning our dryer vent which was performed during the same service call.

You can be assured that in the future we will continue to support your company for our pellet stove and dryer vent cleaning needs. 

Ron & Carol Carey
Orangevale, Ca 95662 

Dear A to Z,

I just wanted to thank you for the great job you guys did installing my new Pellet Stove! After much careful research, I recently purchased my new stove from a dealer on the Internet.   Eager to have it installed, I contacted your company and decided to have you install it…and just like choosing a good stove was important to me, choosing the right installer was also very important. My research proved to be worth the effort! What a hassle-free experience working with your company!!

• You answered your phones with a real live person and set up a free estimate – no message machines.
• You called the day before to confirm the estimate appointment.
• You showed up for the estimate on time, as promised.
• You promptly emailed me the estimate as promised, and then followed up with a phone call making sure I received it and understood everything.
• Once I hired you for the installation, you guys were back within the 3 week time frame you promised, and on time for the installation appointment, to boot!
• The installation went beautifully and it took EXACTLY as long as you estimated! Everything was installed exactly like I wanted, all messes were cleaned up nicely, and my home was left exactly as it was found…as if no one had been there. NICE!
• The installation cost exactly what you said it would on the estimate. No hidden charges, and no surprises. You even took some money off on an item I didn’t end up needing!

 I have dealt with other contractors who wouldn’t listen to my suggestions or concerns, but your guys were very courteous to listen and responsive to my requests. I really appreciate having been able to be an observer from start to finish.

For anyone else who might be considering hiring you…I have to tell you, these guys have got great customer service, knowledgeable and experienced field techs! I just wish other contractors I have dealt with in the past were as proficient and efficient as you! I will be sure to spread the word about your great service! Thanks A to Z!

Sincerely,

George Zukowski
Sacramento, CA 95842