Auburn Fall Home Show

Dear A to Z,

I just wanted to thank you for the great job you guys did installing my new Pellet Stove!  After much careful research, I recently purchased my new stove from a dealer on the Internet.   Eager to have it installed, I contacted your company and decided to have you install it…and just like choosing a good stove was important to me, choosing the right installer was also very important.  My research proved to be worth the effort!  What a hassle-free experience working with your company!!

• You answered your phones with a real live person and set up a free estimate – no message machines.
• You called the day before to confirm the estimate appointment.
• You showed up for the estimate on time, as promised.
• You promptly emailed me the estimate as promised, and then followed up with a phone call making sure I received it and understood everything.
• Once I hired you for the installation, you guys were back within the time frame you promised, and on time for the installation appointment, to boot!
• The installation went beautifully and it took EXACTLY as long as you estimated!  Everything was installed exactly like I wanted, all messes were cleaned up nicely, and my home was left exactly as it was found…as if no one had been there. NICE!
• The installation cost exactly what you said it would on the estimate.  No hidden charges, and no surprises. You even took some money off on an item I didn’t end up needing!

 I have dealt with other contractors who wouldn’t listen to my suggestions or concerns, but your guys were very courteous to listen and responsive to my requests.  I really appreciate having been able to be an observer from start to finish.

For anyone else who might be considering hiring you…I have to tell you, A to Z has got great customer service, & knowledgeable and experienced field techs!  I just wish other contractors I have dealt with in the past were as proficient and efficient as you!  I will be sure to spread the word about your great service!  Thanks A to Z!

Sincerely,

George Zukowski
Sacramento, CA